v44 Privacy Policy

01 Introduction

This Privacy Policy describes how v44 ("we", "us", "our") collects, processes and protects the personal data of players who register and use the v44 online gaming platform at v44.vin, including the v44 mobile application and all associated services.

v44 takes the privacy of its players seriously. We collect only the personal data that is necessary to provide a functional, secure and legally compliant gaming service. All data is handled responsibly, stored securely and never used for purposes beyond those described in this Policy.

By creating an account and using the v44 platform, you acknowledge that you have read and understood this Privacy Policy. This Policy forms part of the broader agreement between you and v44, alongside the Terms and Conditions.

If you have questions about how your data is handled, you can contact the v44 support team at any time. Details are provided in the Contact section at the end of this document.

02 Data We Collect

v44 collects personal data across several categories depending on how you interact with the platform. The main categories are as follows:

Registration and Identity Data

When you create a v44 account, we collect your full legal name, date of birth, residential address, email address and phone number. This information is required to create your account, verify that you are 18 or older and confirm your identity when you request a withdrawal.

Verification Documents

Where identity verification is required — for example before processing a withdrawal above a certain threshold — we may ask you to submit a copy of a government-issued ID such as a CNIC, passport or driving licence. These documents are used solely for verification purposes and handled in accordance with strict data handling procedures.

Financial and Transaction Data

We record details of all deposits and withdrawals made on your account, including the amounts, dates, payment methods used (such as JazzCash, Easypaisa, Raast, bank transfer or card) and transaction references. This data is necessary to process payments correctly and to maintain accurate financial records for your account.

Platform Activity Data

We collect data about your activity on the v44 platform, including the games you play, your betting history, session start and end times, in-game behaviour and feature usage. This data is used to maintain your account accurately, detect problem patterns in line with our responsible gaming commitments and improve the platform experience.

Technical and Device Data

When you access v44 through a browser or the mobile app, we automatically collect technical data including your IP address, device type, operating system, browser type and version, screen resolution, language settings and general geographic location derived from IP. This data is used for security monitoring, fraud detection and to optimise platform performance across different devices.

Communications Data

If you contact v44 support via live chat or email, we retain records of that correspondence. This includes the content of your messages, the time and date of contact and any attachments submitted. These records help us resolve ongoing queries and improve support quality.

03 How We Use Your Data

The personal data collected by v44 is used for the following purposes:

• Account creation and management: To register your account, verify your identity, maintain your account balance and provide access to all platform features.
• Payment processing: To process PKR deposits and withdrawals via JazzCash, Easypaisa, Raast, bank transfer and cards accurately and securely.
• Identity and age verification: To confirm that you are 18 or older and that you are who you say you are, as required by our platform policies.
• Fraud prevention and security: To detect and prevent fraudulent account activity, duplicate accounts, unauthorised access and misuse of the platform or bonus system.
• Responsible gaming: To monitor activity patterns, apply deposit limits and session controls you have set and identify signs of potential problem gaming so we can intervene appropriately.
• Customer support: To respond to your queries, resolve disputes and process requests related to your account.
• Platform improvements: To analyse how players use the platform so we can fix issues, optimise performance and develop new features that Pakistani players find useful.
• Promotions and communications: To notify you of bonuses, PSL and cricket promotions and other relevant offers — only where you have indicated that you are happy to receive such communications.
• Legal and compliance obligations: To meet our obligations under applicable laws, including anti-money laundering checks and record-keeping requirements.

v44 does not use your data to build marketing profiles that are sold to third parties, and we do not use automated decision-making in ways that significantly affect your rights without human review.

04 Legal Basis for Processing

v44 processes your personal data on the following legal grounds:

Processing Purpose	Legal Basis
Account registration and operation	Performance of contract — necessary to provide the service you signed up for
Identity and age verification	Legal obligation and legitimate interests in preventing underage access
Payment processing	Performance of contract — necessary to process your deposits and withdrawals
Fraud prevention and security	Legitimate interests in protecting the platform and its players
Responsible gaming monitoring	Legitimate interests and legal obligations relating to player welfare
Marketing communications	Consent — you may withdraw this at any time via account settings
Legal and compliance obligations	Legal obligation — required to meet applicable regulatory requirements

05 Data Sharing and Third Parties

v44 does not sell or rent your personal data to any third party. We may share specific data with carefully selected service providers only where it is necessary to operate the platform and deliver services to you. All third-party processors are bound by data processing agreements that restrict how they may use your information.

Categories of third parties with whom we may share data include:

• Payment processors: JazzCash, Easypaisa, Raast, bank networks and card processing providers receive transaction data necessary to complete deposits and withdrawals.
• Identity verification services: Document verification partners may receive copies of ID documents you submit to confirm your identity during the KYC process.
• Fraud detection and security services: Specialised tools that analyse IP addresses, device fingerprints and transaction patterns to detect suspicious account activity.
• Customer support infrastructure: Live chat and email support platforms that help us communicate with you securely.
• Analytics providers: Anonymised or aggregated usage data may be shared with analytics tools to help us understand platform performance. This data cannot be traced back to individual accounts.

In the event that v44 is subject to a legal obligation — such as a court order or lawful request from a competent authority — we may be required to disclose certain player data. In such cases, we will disclose only the minimum information required to comply with the obligation and, where legally permissible, will notify you that such a request has been received.

06 Cookies and Tracking

v44 uses cookies and similar tracking technologies on the website and in the mobile app. Cookies are small text files stored on your device that help the platform function correctly, remember your preferences and analyse how the site is used.

The types of cookies we use include:

• Essential cookies: These are required for the platform to function. They manage your login session, maintain your account state and ensure secure navigation. These cannot be disabled without affecting core functionality.
• Performance cookies: These collect anonymised data about how players navigate the platform — which pages are visited most, where errors occur and how long sessions last. This helps us improve the experience.
• Preference cookies: These remember your settings such as language preference and display options so you do not have to reset them each time you visit.
• Security cookies: Used to detect and prevent fraudulent access, unusual login patterns and bot activity.

You can manage cookie preferences through your browser settings. Blocking essential cookies will prevent the platform from functioning correctly. Blocking performance or preference cookies will not affect your ability to log in or play, but may reduce the quality of your experience.

07 Data Retention

v44 retains personal data only for as long as it is necessary for the purposes outlined in this Policy, or as required by applicable legal and compliance obligations.

• Active account data: Retained for the full duration of your account being open and active on the platform.
• Transaction and financial records: Retained for a minimum of five years following the date of the transaction, in line with standard financial record-keeping practices.
• Identity verification documents: Retained for a minimum of five years from the date of submission or account closure, whichever is later.
• Support correspondence: Retained for two years from the date of the most recent communication in a given thread.
• Closed accounts: Following account closure, data is retained for the required minimum period and then securely deleted or anonymised. Marketing preferences are removed at the point of account closure.

If you request deletion of your data, v44 will action that request promptly for all data that is not subject to a legal retention obligation. Where data must be retained to meet legal requirements, we will inform you of the applicable retention period.

08 Data Security

v44 implements a range of technical and organisational measures to protect your personal data against unauthorised access, accidental loss, disclosure, alteration or destruction. These measures include:

• Encryption of all data in transit using TLS (Transport Layer Security) protocols.
• Encryption of sensitive data at rest within our secure server infrastructure.
• Role-based access controls ensuring that only authorised personnel can access specific categories of player data.
• Continuous monitoring of systems for intrusion attempts, unusual access patterns and security vulnerabilities.
• Regular internal reviews of data handling procedures and security controls.
• Secure deletion of data that is no longer required in line with our retention schedule.

Despite these measures, no online platform can guarantee absolute security. In the event of a data breach that affects your personal data and poses a meaningful risk, v44 will notify you as promptly as possible and take all reasonable steps to contain and investigate the incident.

You also play a part in keeping your account secure. You should use a strong, unique password for your v44 account, not share your login credentials with anyone and contact support immediately if you suspect your account has been accessed without your permission.

09 Your Rights Over Your Data

You have the following rights in relation to the personal data held by v44. To exercise any of these rights, contact the v44 support team with your account details and a description of your request.

v44 aims to respond to all data rights requests within 30 days. Complex requests may require additional time, in which case you will be notified of the expected timeline.

10 Minors and Under-18 Access

The v44 platform is strictly for adults aged 18 and over. v44 does not knowingly collect personal data from individuals under the age of 18. If we become aware that a minor has registered an account or submitted personal data, that account will be closed immediately and any associated data deleted.

If you are a parent or guardian and believe that a minor has accessed v44 or submitted personal information through the platform, please contact our support team immediately. We will investigate and take appropriate action as quickly as possible.

v44 encourages all account holders to take steps to prevent minors from accessing devices or accounts through which the v44 platform can be reached. Parental control software is available on most devices and can help restrict access to adult platforms.

11 Changes to This Privacy Policy

v44 may update this Privacy Policy from time to time to reflect changes in how we operate the platform, changes in applicable legal requirements or improvements to our data handling practices. When material changes are made, registered players will be notified by email or via a notice displayed on the platform upon login.

The updated Privacy Policy will always be available on this page, with a revised "Last Updated" date shown at the top. We encourage you to review this page periodically to stay informed of how your data is handled. Your continued use of the v44 platform following any update constitutes acceptance of the revised Policy.

12 Contact and Data Queries

If you have any questions about this Privacy Policy, wish to exercise any of your data rights or want to raise a concern about how your personal data has been handled, please get in touch with the v44 support team. Support is available 24 hours a day, 7 days a week via live chat inside your account.

For written data-related queries, you can reach us by email. The support email address is displayed in the footer of every v44 page. Please include your registered account username and a clear description of your request so we can assist you efficiently.

v44 is committed to resolving all data queries and complaints fairly and promptly. If you are not satisfied with our response to a privacy concern, you have the right to raise the matter through appropriate channels available to you in your jurisdiction.